Wednesday, March 26, 2008

The Burntvedt-Sandgren Town Meeting

by brian

On Friday, the 14th of March, Student Housing Coordinator Carole Krieger and Dean of Students Patricia Lull hosted a community meeting for residents of Burntvedt and Sandgren. Head Residents Ryan Gage and Chris Zuraff, and the Seminary Family Coordinator, Sarah Ruch, also hosted the meeting.

There was a plethora of delicious desserts and coffee; babysitting was arranged for families with children that wanted to attend. About 75-100 residents showed up. There was generally a good buzz about the meeting and many of those present expressed gratitude that such a meeting was organized. Several people commented that hosting such an event regularly would facilitate better communication between residents and the seminary and would increase the sense of communal care and responsibility for and to each other. One student commented that this was the first such event in his three years here.

The meeting started with a review of policies led by Coordinator Krieger. She touched on all manner of topics outlined for residents in their housing agreement and that, due to complaints from fellow residents or the attention of the Housing office, needed reiterating.

The meeting continued with both staff and students sharing concerns and news of developments, asking questions and seeking clarification on different matters. In part of her response to a resident’s concern about safety in the parking lot at night, Dean Lull pointed out that some things at Burntvedt-Sandgren are going well and some things here still require the attention of the seminary in order to bring them to where they ought to be. In the spirit of that analysis, the following is a list of residents’ comments listed in two categories. I invite others to add to the list (whether you heard something at the meeting that was missed or want to add additional thoughts).

Things Going Well

  1. In lieu of assigned parking spots, the maintenance staff has been terrific at shoveling/plowing off the parking lots.
  2. Head residents have been quite responsive to emergency and other calls, and encouraged residents to call either of them if needed.
  3. Staff learned that not communicating with residents (e.g. with regard to the removal of assigned parking spot signs) is a mistake and are working to improve communication.
  4. Student Security details are more visible in the Burntvedt-Sandgren parking lots and can be contacted for escort between 5pm and 2am.
  5. The Lauderdale Police Department is making more regular sweeps through the property.
  6. Having the Housing Coordinator’s office in Sandgren (the location, along with Burntvedt, of the majority of on-campus students) has been helpful.

Things Still Requiring Attention

  1. Lighting in the parking lots is still quite poor and contributes to an experience of compromised safety. As of the 20th of March, the lights in the central courtyard of Burntvedt are out, rendering the sidewalk quite dark
  2. There are too few parking spots on the north side of Burntvedt. Residents commented that what is needed could be either creating additional spots or having residents elect to park only one of their cars in that area (if they have multiple).
  3. The Student Security detail is not enough of a presence. Regularly I hear fellow students quip, “What are they going to do with a Maglight and reflective vest?”
  4. Maintenance is not responsive during the weekend. Sandgren’s main entrance was incapable of opening due to a broken doorknob for at least 24 hours on a recent Sunday. This is a hazard and a violation of fire code.
  5. Burntvedt and Sandgren apartments are quite poor in utility efficiency. This creates not only the experience of drafty apartments in winter with icy-cold walls, but significant dissonance with the Seminary’s stated commitment to environmental stewardship. In the words of one attendee, “The windows absolutely suck.” Ensuing laughter indicated others concurred.
  6. The promised Tot Lot in the Burntvedt Courtyard has still not come to fruition. (In August 2006, a swing-set, slide, sandbox, and some bouncy toys were removed with the promise that a new play area would soon replace it.) Carole Krieger informed the gathering that further delays are expected due to increased costs.
  7. While the work and communication of the Housing office and other staff present was lauded, it was noted that personnel above these staff, in the office of Vice President for Administration and Finance are poor at communicating and are perceived as indifferent to resident’s concerns. This experience renders the good efforts of those staff below them counterproductive.

5 Comments:

Anonymous Anonymous said...

Don't forget that rent goes up 4% every year without explanation. And the Seminary owns those buildings. Does the additional money go toward extra security? No. Extra maintenance staff? No, in fact the apartments down here lost the maintenance staff specifically designated for them. Improved lighting? No.

3/27/2008 02:26:00 PM  
Anonymous Anonymous said...

anonymous (@2:26) said:

"Don't forget that rent goes up 4% every year without explanation. And the Seminary owns those buildings."

~Remember that inflation accounts for even more than the 4% your rent goes up each year. Also, while the seminary does, in fact, own the apartments your rent probably goes toward things which you don't even see (not to mention campus-wide improvements that you benefit from).

"Does the additional money go toward extra security? No. Extra maintenance staff? No, in fact the apartments down here lost the maintenance staff specifically designated for them. Improved lighting? No."

~The apartments did NOT lose the maintenance staff specifically designated for them. Duane kept his job as a full time maintenance staff member while giving up the office management duties. As for the students, they were merged into the campus wide grounds crew, offering support in all areas of maintenance whenever necessary.

In my opinion, the Luther Seminary family apartments have been more than accommodating and hospitable to both my wife and myself. Any troubles I have had have been adequately addressed professionally dealt with. I hope that readers of this blog are not discouraged by some of the issues being posted here. I am very pleased to have this community to call home for the brief time I am here.

3/27/2008 05:23:00 PM  
Anonymous Anonymous said...

Just a couple of things to bring up here:

1. As far as the Sandgren door being a violation/fire hazard, the door was not completely inoperable. You were unable to open the door from the outside using the handle, but if you had a key there was no problem. You were still able to exit the door without any problems. The main thing that happened is there was a miscommunication in getting the info to maintenance. They did not realize it was the main door and have stated that they would have come immediately if they realized this.

2. Student security can only do so much. If you want fully trained security guards then demand that. But realize that this will take away yet another job from students and take money out of their pockets. They do what they can and are working as hard as they are able to keep you safe. Maybe you should thank them once in a while.

3. As far as the windows, there is absolutely nothing they can do as it was a design flaw when the buildings were erected 35+ years ago. For them to fix the problem would cost an immense amount of money and make living here nearly impossible from a rent stand point.

The main thing that comes out in this post is a matter of convenience and what would make your life easier. There are plenty of other housing option around the Luther campus that would be more than willing to take your money and provide less services than yo receive here. Frankly, you do ave the option to live elsewhere.

3/29/2008 11:36:00 PM  
Anonymous Anonymous said...

As someone who was at the meeting Brian blogged about I think he did a good job of summarizing the topics and bringing up the issues that were brought up at the meeting. I'm glad people have written in to clarify and I find it helpful to know more about these issues, but the last anonymous blog is frustrating but helpful because it seems to a put the all too common "love it or leave it" response to complaints out there. I don't think this is a helpful response to criticism or a call for improvements, but if I had a dollar for every time I heard that in my six years at Luther I'd be able to pay for better security. I know it is put out there in order to show support for the school, but the fact is that the seminary has money and makes choices in terms of priorities. The institution could do more for students and I think they should try to, not have the same "if you don't like it leave" I hear from too many students. Students aren't babies or whiners. We are bringing up important issues that should be addressed by the school. The Burntvedt-Sandgren meeting was a good opportunity for that and I think it was a very positive step.

3/31/2008 01:53:00 AM  
Blogger brian said...

I agree with Anonymous #2 that the work of maintenance around Burntvedt-Sandgren has not been negatively affected by the change of staff configuration. I also have regularly experienced professionalism and care from staff and, with my wife and kids, am quite pleased to call this place home for three years.

I've heard comments like the one from Anonymous #1 before from fellow students. In those situations the concern seems to be less about the actual change in price but the lack of an articulated reason why. #2's explanation makes some sense but is that the articulated and explained reason given by Luther? If those funds are going to contribute to the overall greater good of the campus, that ought to be touted by the Seminary and I think it would incur good will from B-S residents.

From the witness of the commentors above, it is evident to me that some residents trust implicitly that the Seminary is doing everything it can to use its resources in the best possible way while others would like to see (myself included) greater openness and communication about said use as they offer their growing trust. Both, I believe, care for the Seminary and the community. My guess is that these two perspectives will always be present on this campus. Both contribute to what I attempted to do in the blog--lift up the many things the Seminary is doing really well and offer our voice to the discussion of what still needs to be addressed. This discussion amongst those who are in charge is ongoing for sure, as staff request the input from students regularly, whether it be through online surveys, discussion panels, or 'town hall' meetings like the one hosted by Dean Lull and Coordinator Krieger.

Anonymous #3 made a great point. Let us all give our thanks and appreciation to the many staff who work hard and do the tasks assigned to them with care and attention. Thank security, send an email of gratitude to Kathy when maintenance does a job well (I've been told most emails received are not of the positive variety), notice the attention to detail janitors put forth, etc. Thanks #3 for the good reminder.

Anonymous #3 is also right about the windows, it's a design flaw. What was great about this being brought up at the meeting, however, is that as the Board and Executive staff work on long-range planning they can look toward addressing efficient housing among the many ideas being discussed. Perhaps this was on their radar already, or perhaps it is now. It is rumored that long-range planning includes the demolition of B-S and the raising of new units. Given this, I agree with you #3 that it would be unwise stewardship to replace all the windows we now currently have. You are also right that there are other housing options in the vicinity and are wise to encourage students, present and future, to consider all the benefits and deficits of each option. In that competitive context especially, it behooves the Seminary to attend (as they did at the ‘town hall’ meeting) to residents’ concerns. In doing so, they can continue to make themselves the best option available for students living locally.

4/01/2008 10:44:00 AM  

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